skip to primary navigationskip to content

Storage license expiry

We will send the first license expiry reminder 60 days before the license expiry date.

If the storage licence expires and is not extended (for example, due to lack of funding), access to data will be made read only.

After a grace period of 30 days data will be moved to the cold storage (tape system) and access will no longer be possible.

In order to recover access to your data you will need to contact our support team and pay cold storage charges calculated from the licence expiry date.

We reserve the right to delete any data associated with the expired licence if there is no attempt to recover the data within 6 months of the expiry date.  

If your licence expires and you no longer wish to have your data stored by our service please let us know as soon as possible and we will delete the data.